ConnectThe hard questions, answered by us.
Including what the app doesn't do. If yours isn't here, write to support@connectstore.app.
Day to day
Do I need internet to sell?
Yes. ConnectStore POS doesn't have an offline mode. Sales are recorded on the server as they happen. If you're somewhere with an unreliable connection, that's a real limitation, and we'd rather you know that upfront.
Which devices does it work on?
On supported phones, tablets, and payment terminals.
On iPhone and iPad, iOS and iPadOS 13.4 or later. On Android, version 8.0 or later. In Brazil, ConnectStore also runs on supported payment terminals, including Rede and L400 devices.
Taking contactless payments on the device itself has its own requirements. Tap to Pay on iPhone needs an iPhone XS or newer with the latest version of iOS. Tap to Pay on Android needs Android 11 with NFC. Neither works on a tablet, and availability varies by country, platform and device.
How many devices can I use?
Register as many as you want. The free plan keeps one device active at a time; Professional is billed per active device per month, and you can start it with a single device.
Receipts and limits
Is the receipt a tax document?
No. The app issues a sales receipt, not a tax document. You can set taxes per item, but filing stays with your back office or your accountant. Check what your country requires before adopting it.
Can I track inventory, apply discounts or refund part of a sale?
No. ConnectStore POS doesn't include inventory tracking, discounts, or partial refunds. It's built to keep selling and getting paid simple, not to replace a full management system. Cancellations always apply to the entire sale.
What if I have shops in two countries?
Each account is tied to one country, which you choose when you create it and can't change later. That determines the account's currency and jurisdiction. If you operate in two countries, you'll need two separate accounts. They aren't consolidated today.
Fees
Is there a fee per sale?
Only if you get paid through ConnectStore. When the payment is captured inside the app, there are two charges: the payment processor's fee, which the processor bills and collects directly, and 0.5% from ConnectStore for the integration. Processor fees can vary by country and payment method.
If your customer pays in cash, on the card reader you already have, or any other way outside the app, ConnectStore charges nothing for the sale. The details are on Pricing and plans.
Does the Professional plan lower the 0.5%?
No. Payment integration works the same on every plan, and it costs the same on the free plan and on Professional. Professional adds tools to manage your operation: the web portal, users, devices, and sale history. The payment partner's fees are billed separately by them and can vary by country and payment method.
Support
How do I reach support?
By email at support@connectstore.app, or through the error report inside the app. To get started on your own, the Getting Started page has a complete walkthrough. Remote setup and training are included with the Professional plan.
Would you rather watch someone do it?
The tutorial walks you through an entire sale on the How It Works page. The ACSN channel has more videos about the app, retail, and our other products.
Still have questions?
Write to support@connectstore.app. Or try it for yourself: get the app and charge yourself US$ 1, from catalog to report. Then just cancel the sale.
